Careers

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Why work with us?

Administrative Concepts, Inc. (ACI) is a fast-growing company that offers its employees meaningful work and a positive environment. If you’re looking for a rewarding career, (not just another job) we'd love you to consider joining our team!

Opportunities

ACI is a fast growing company, which means we’re constantly on the lookout for people who want to make an impact.  Please check back often as new opportunities are available monthly!

Customer Service Representative

Are you looking for a career with an established company who values its employees? Administrative Concepts, Inc. (ACI) is a fast-growing company that offers its employees meaningful work and a positive environment. Founded in 1997, ACI is a nationally licensed, full service, Third Party Administrator providing enrollment, fulfillment and claims processing services for various insurance lines in the medical claims industry.

This position will be based in our new office location in Collegeville, PA. If you’re looking for a rewarding career, not just another job, then come join our team as a Customer Service Representative!

We’re looking for people who thrive on helping customers with a passion for service to join our growing call center. We offer employees an opportunity to develop their career because as they grow, we look to promote from within.

Responsibilities of the Customer Service Representative:

  • Answer inbound calls and providing health insurance information to clients
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
  • Update customer information in the customer service database during and after each call
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • Handle 70-80 calls per day once fully up to speed (2-3 months)

Requirements of the Customer Service Representative:

  • Strong communication and interpersonal skills
  • Basic computer skills (MS Office Preferred)
  • Medical or health insurance background a plus
  • Call center experience preferred but not required
  • Bi-lingual Spanish a PLUS

We offer a comprehensive training program to prepare you for providing exceptional customer service.

Shifts & Benefits:

  • Monday through Friday: 9am-5pm (primary shift), 10am-6pm or 12 pm-8 pm
  • Bi-Lingual Spanish hourly incentive
  • Background Check required for employment.
  • PTO & Holiday Pay
  • 401(k)
  • Medical/Dental/Vision

Job Type: Full-time

Location:

  • Collegeville, PA (Required)

Work authorization:

  • United States (Required)

Send Resume

Customer Service Representative (Bilingual)

Customer Service Representative
Work from home opportunity!

Are you looking for a career with an established company who values its employees? Administrative Concepts, Inc. (ACI) is a fast-growing company that offers its employees meaningful work and a positive environment. Founded in 1997, ACI is a nationally licensed, full service, Third Party Administrator providing enrollment, fulfillment and claims processing services for various insurance lines in the medical claims industry.

This position is a work from home remote opportunity! Our office is located in Collegeville, PA. If you’re looking for a rewarding career, not just another job, then come join our team as a Customer Service Representative!

We’re looking for people who thrive on helping customers with a passion for service to join our growing call center. We offer employees an opportunity to develop their career because as they grow, we look to promote from within.

Responsibilities of the Customer Service Representative (Bilingual):

  • Answer inbound calls and providing health insurance information to clients including bilingual members
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
  • Update customer information in the customer service database during and after each call
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • Handle 70-80 calls per day once fully up to speed (2-3 months)

Requirements of the Customer Service Representative (Bilingual):

  • Bilingual Spanish
  • Strong communication and interpersonal skills
  • Basic computer skills (MS Office Preferred)
  • Medical or health insurance background a plus
  • Call center experience preferred but not required

We offer a comprehensive training program to prepare you for providing exceptional customer service.

Shifts & Benefits:

  • Monday through Friday: 9am-5pm (primary shift), 10am-6pm or 12 pm-8 pm
  • Bi-Lingual Spanish hourly incentive
  • Background Check required for employment.
  • PTO & Holiday Pay
  • 401(k)
  • Medical/Dental/Vision'

Job Type: Full-time

Pay: $31,200.00 - $37,440.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Paid training
  • Vision insurance
  • Work from home

Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:

  • Spanish: 3 years (Required)

Work Location: Remote

Send Resume

Insurance Billing Specialist (Remote)

Are you looking for a career with an established company who values its employees? Administrative Concepts, Inc. (ACI) is a growing company that offers its employees meaningful work and a positive environment. If you’re looking for a rewarding career, not just another job, then come join our team as an Insurance Billing Specialist!

Founded in 1997, ACI is a nationally licensed, full-service, Third-Party Administrator providing enrollment, fulfillment, and claims processing services for various insurance lines in the medical claims industry. This will be a remote based position and our office is in Collegeville, PA.


GENERAL PURPOSE OF THE JOB:
We are looking to expand our Accounting department with an enthusiastic problem solver who demonstrates attention to detail and strong group insurance billing expertise as well as excellent customer service skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide billing and insurance expertise in support of the department’s efforts to effectively manage its revenue cycle to ensure accurate and timely processing and payment.
  • Ensure timely and accurate billing for insurance groups and ensure account payment for outstanding balances.
  • Deliver superior customer service and effectively handle and respond to billing related phone and email inquiries from business partners, agents, and insureds.
  • Partner with internal and external resources to resolve issues or discrepancies.
  • Work closely with management to develop strategies for improved billing and collection of fees across multiple lines of business.
  • Developing and maintaining positive working relationships with clients.
  • Monitoring customer account details for non-payments, delayed payments and other irregularities.
  • Uphold all company policies, procedures, and HIPAA guidelines
  • Complete other miscellaneous accounting tasks depending on the immediate needs of the department.

QUALIFICATIONS:

  • 2-3 Years group insurance billing experience
  • Excellent people skills to effectively provide accurate and timely responses to internal and external customers
  • Ability to quickly build relationships with business partners and work closely with them to resolve issues
  • Strong research, analytical, and problem-solving skills
  • Strong written and verbal communication skills
  • Software skills including Great Plains and Microsoft Office Suite
  • Experience using Enrollment123 is a plus High school diploma required

Send Resume

SQL Data Analyst (Remote)

Are you looking for a career with an established company who values its employees? Administrative Concepts, Inc. (ACI) is a growing company that offers its employees meaningful work and a positive environment. If you’re looking for a rewarding career, not just another job, then come join our team as an SQL Data Analyst!

Founded in 1997, ACI is a nationally licensed, full-service, Third-Party Administrator providing enrollment, fulfillment, and claims processing services for various insurance lines in the medical claims industry. This will be a remote based position and our office is in Collegeville, PA.


GENERAL PURPOSE OF THE JOB:  The Data Analyst (DA) provides data analysis and design activities and produces custom reports, typically using SSRS, based on the needs of clients, business partners, and the organization.


ESSENTIAL DUTIES AND RESPONSIBILITIES: 

  • Collaborate and support departments and business partners regarding reporting and analytic needs
  • Design and produce custom reports based on client, business partner, and organizational needs
  • Identify, analyze, and interpret trends or patterns in complex data sets
  • Locate and define new process improvement opportunities
  • Solve data discrepancies and provide business intelligence insights
  • Verify that information being requested conforms to HIPAA guidelines in accordance with the intended recipient and data is protected from unneeded access.
  • Responsible to uphold all company policies, procedures, and HIPAA guidelines

QUALIFICATIONS:
  • Bachelor’s degree and 3-5 years of professional experience or 8-10 years of experience with Microsoft SQL Server
  • Advanced Excel spreadsheet skills
  • Exceptional TSQL skills (joins, foreign keys, indexes, functions)
  • SSIS Required
  • SSRS and Power BI or equivalent reporting is a plus
  • .NET especially VB.NET, C#.NET is desirable
  • Azure Data Factory is a plus
  • Proficient in ETL technologies
  • Strong multitasking and both verbal and written communication skills with the ability to
  • communicate and partner with peers and upper management
  • Ability to work independently or in a team environment
  • Expertise in interpreting data and analyzing results using statistical techniques
  • Ability to acquire data from primary or secondary data sources and maintain databases

Send Resume

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