Careers

Are you looking for a career with an established company who values its employees? Administrative Concepts, Inc. (ACI) is a growing company that offers its employees meaningful work and a positive environment. Founded in 1997, ACI
is a nationally licensed, full service, Third Party Administrator providing enrollment, fulfillment and claims processing services for various insurance lines in the medical claims industry.

This is a remote or in-office opportunity. Our office is located in Collegeville, PA. If you are looking for a rewarding career, not just another job, then come join our team as a Customer Service Representative - Disability!

We’re looking for people who thrive on helping customers with a passion for service to join our growing call center. We offer employees an opportunity to develop their career because as they grow, we look to promote from within.

Responsibilities of the Customer Service Representative - Disability:

• Uphold all company processes. policies, procedures, and HIPAA guidelines.
• Provide quality, professional service in all customer interactions.
• Accurately provide benefit information and claim status to callers.
• Maintain a working knowledge of all Disability policies and procedures as available and provided.
• Identify and escalate customer issues when appropriate to the Account Manager.
• Attend all Disability Claims staff meetings as required via camera.
• Responsible for understanding how disability claims are processed.
• Responsible for answering phone calls regarding disability questions and responding to emails.
• Maintain a working knowledge of all Disability policies and procedures as available and provided.

Requirements of the Customer Service Representative:

• Strong communication and interpersonal skills
• Basic computer skills (MS Office Preferred)
• Disability insurance background a plus
• Call center experience preferred but not required
• Bilingual Spanish a PLUS (hourly incentive for bilingual)

Competencies:

• Demonstrates a clear understanding of policies and procedures of operation along  with a nature of flexibility and positive attitude in relationship to work assignments and changes in responsibilities.
• Demonstrates the use of sound judgment when faced with challenging or difficult situations.
• Plans, prioritizes, and organizes work effectively to produce positive results, reflecting work that is thorough, timely, and completed professionally.
• Takes ownership for own self-development by keeping current with new technologies, receiving appropriate training, obtaining awareness of industry changes, and growing in their understanding and knowledge within their area of expertise.
• Engages and supports the development of an environment of trust and respect where timely, meaningful communication flows smoothly, which contributes to an environment where cooperative working relationships can be built and sustained.
• Communicates clearly and effectively, both orally and in writing to Clients, Business Partners, and within the organization.
• Demonstrates a sense of responsibility for the success of the department, taking initiative in improving service, processes, programs, and products.
• Other claim department duties as assigned by Management.

We offer a comprehensive training program to prepare you for providing
exceptional customer service.

Shifts and Benefits:

• Monday through Friday: 9am-5pm (primary shift), 10am-6pm or 12 pm-8 pm
• Bilingual Spanish hourly incentive
• Background Check required for employment.
• PTO & Holiday Pay
• 401(k)
• Medical/Dental/Vision

Work Remote option is available!
Job Type: Full-time
Salary: $16.00 - $18.00 per hour

Are you looking for a career with an established company who values its employees? Administrative Concepts, Inc. (ACI) is a growing company that offers its employees meaningful work and a positive environment. If you are looking for a
rewarding career, not just another job, then come join our team as a Disability Claims Examiner!

We provide employees with an opportunity to develop their career because as you grow, we look to promote from within. ACI is a nationally licensed, full-service, Third-Party Administrator providing enrollment, fulfillment, and claims processing services for various insurance lines in the medical claims industry. Since our inception in 1997, ACI is founded on the basic ideal of focusing solely on providing the best possible service to our clients.

As ACI looks toward the future in an industry open with opportunity, our mission inspires us to grow our services and develop solutions which will assist our clients in meeting expectations and achieving customer satisfaction in the ever-changing insurance marketplace.

This position is remote. Our office is located in Collegeville, Pa.

Responsibilities:

• Disability Examiners will be responsible for processing short term disability claims and maintaining a working knowledge of policy and state mandated insurance requirements.
• Responsible for processing short-term disability claims and maintaining a working knowledge of policy and state mandated insurance requirements.
• Identify and escalate customer issues when appropriate to the Disability Claims Manager.
• Respond to verbal claim appeals and process adjustments on short-term disability claims where a phone call is received, and an adjustment is warranted on the claim.

Successful candidates will possess strong verbal and written communication skills, a strong attention to detail, an understanding and experience in short-term disability claims adjudication processing, history of timely and accurate disability claims processing production, knowledge of disability terminology and coding, basic computer skills, a working knowledge of MS Office, and character strengths that align with the position.

Requirements:

• 2-5 years of experience processing short-term disability claims
• Knowledge of disability terminology and codes
• Understanding of the full adjudication process
• Ability to prioritize and organize
• Strong verbal and written communication skills
• Strong data entry skills
• Experience with MS Office
• Background Check is required for employment.
• ClaimVantage Software experience Preferred.
• Statutory Benefit Experience a PLUS.

Job Type: Full-time
Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Short Term Disability Claims Processing: 2 years (Preferred)

Customer Service Representative
Work from home opportunity!

Are you looking for a career with an established company who values its employees? Administrative Concepts, Inc. (ACI) is a fast-growing company that offers its employees meaningful work and a positive environment. Founded in 1997, ACI is a nationally licensed, full service, Third Party Administrator providing enrollment, fulfillment and claims processing services for various insurance lines in the medical claims industry.

This position is a work from home remote opportunity! Our office is located in Collegeville, PA. If you’re looking for a rewarding career, not just another job, then come join our team as a Customer Service Representative!

We’re looking for people who thrive on helping customers with a passion for service to join our growing call center. We offer employees an opportunity to develop their career because as they grow, we look to promote from within.

Responsibilities of the Customer Service Representative (Bilingual):

• Answer inbound calls and providing health insurance information to clients including bilingual members
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
• Update customer information in the customer service database during and after each call
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
• Handle 70-80 calls per day once fully up to speed (2-3 months)

Requirements of the Customer Service Representative (Bilingual):

• Bilingual Spanish
• Strong communication and interpersonal skills
• Basic computer skills (MS Office Preferred)
• Medical or health insurance background a plus
• Call center experience preferred but not required

We offer a comprehensive training program to prepare you for providing exceptional customer service.

Shifts & Benefits:

• Monday through Friday: 9am-5pm (primary shift), 10am-6pm or 12 pm-8 pm
• Bi-Lingual Spanish hourly incentive
• Background Check required for employment.
• PTO & Holiday Pay
• 401(k)
• Medical/Dental/Vision'

Job Type: Full-time

Pay: $31,200.00 - $37,440.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Spanish: 3 years (Required)

Work Location: Remote