Careers

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Why work with us?

Administrative Concepts, Inc. (ACI) is a fast-growing company that offers its employees meaningful work and a positive environment. If you’re looking for a rewarding career, (not just another job) we'd love you to consider joining our team!

Opportunities

ACI is a fast growing company, which means we’re constantly on the lookout for people who want to make an impact.  Please check back often as new opportunities are available monthly!

Customer Service Representative

Are you looking for a career with an established company who values its employees? Administrative Concepts, Inc. (ACI) is a fast-growing company that offers its employees meaningful work and a positive environment. Founded in 1997, ACI is a nationally licensed, full service, Third Party Administrator providing enrollment, fulfillment and claims processing services for various insurance lines in the medical claims industry.

This position will be based in our new office location in Collegeville, PA. If you’re looking for a rewarding career, not just another job, then come join our team as a Customer Service Representative!

We’re looking for people who thrive on helping customers with a passion for service to join our growing call center. We offer employees an opportunity to develop their career because as they grow, we look to promote from within.

Responsibilities of the Customer Service Representative:

  • Answer inbound calls and providing health insurance information to clients
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
  • Update customer information in the customer service database during and after each call
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • Handle 70-80 calls per day once fully up to speed (2-3 months)

Requirements of the Customer Service Representative:

  • Strong communication and interpersonal skills
  • Basic computer skills (MS Office Preferred)
  • Medical or health insurance background a plus
  • Call center experience preferred but not required
  • Bi-lingual Spanish a PLUS

We offer a comprehensive training program to prepare you for providing exceptional customer service.

Shifts & Benefits:

  • Monday through Friday: 9am-5pm (primary shift), 10am-6pm or 12 pm-8 pm
  • Bi-Lingual Spanish hourly incentive
  • Background Check required for employment.
  • PTO & Holiday Pay
  • 401(k)
  • Medical/Dental/Vision

Job Type: Full-time

Location:

  • Collegeville, PA (Required)

Work authorization:

  • United States (Required)

Send Resume

Software Developer

Are you looking for a career with an established company who values its employees? Administrative Concepts, Inc. (ACI) is a fast-growing company that offers its employees meaningful work and a positive environment. If you’re looking for a rewarding career, not just another job, then come join our team as a Software Developer!

Founded in 1997, ACI is a nationally licensed, full service, Third Party Administrator providing enrollment, fulfillment and claims processing services for various insurance lines in the medical claims industry. This will be a remote based position and our office is located in Collegeville, PA.

The Software Developer participates in activities related to writing custom software programs for Administrative Concepts, Inc. (ACI). This position reports to the Software Development Manager and requires working in conjunction with the manager to establish software requirements and website development for clients, business partners, and within the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Develop and modify programs, applications, reports and extracts to support the needs of ACI, clients and business partners
  • Build, manage and execute ETLs and Integrations with subsystems and supporting processes as needed
  • Build or modify software based upon direction from IT management
  • Apply Agile methodology into development efforts and participate in daily scrum meetings
  • Develop reports and reporting systems based upon business needs
  • In coordination with the Development Manager, ensure software is tested before release and appropriate code reviews completed; set up unit testing and deployment packages
  • Ensure HIPAA regulation compliance with all software produced and published for the organization, it’s business partners, and clients
  • Provide additional support as needed for other IT related needs

Qualifications:

  • 5-7 years’ experience
  • C#
  • .NET Framework
  • Azure
  • DevOps
  • MVC
  • EDI Experience
  • Background in Insuretech
  • ASP.Net
  • Angular
  • BS in Computer Science, Information Technology or related field

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Application Question(s):

  • Are you willing to undergo a background check, in accordance with local law and regulations?

Work Location:

  • Remote
Send Resume
Medical or Travel Claims Processor

Are you looking for a career with an established company who values its employees? Administrative Concepts, Inc. (ACI) is a growing company that offers its employees meaningful work and a positive environment. If you’re looking for a rewarding career, not just another job, then come join our team as a Medical or Travel Claims Examiner! We provide employees with an opportunity to develop their career because as you grow, we look to promote from within.

ACI is a nationally licensed, full service, Third Party Administrator providing enrollment, fulfillment and claims processing services for various insurance lines in the medical claims industry.

Since our inception in 1997, ACI has been founded on the basic ideal of focusing solely on providing the best possible service to our clients. As ACI looks toward the future in an industry open with opportunity, our mission inspires us to grow our services and develop solutions which will assist our clients in meeting expectations and achieving customer satisfaction in the ever-changing insurance marketplace.

This position is remote. Our office is located in Collegeville, Pa.

Medical Claims Examiners are responsible for processing medical claims and maintaining a working knowledge of policy and state mandated insurance requirements.

Travel Claims Examiners are responsible to adjudicate all aspects of travel claims within stated authority.

Successful candidates will possess strong verbal and written communication skills, a strong attention to detail, an understanding and past experience in claims adjudication processing, history of high rate of medical claims processing production, knowledge of medical terminology and coding, basic computer skills, a working knowledge of MS Office, and character strengths that align with the position.

  • 2-5 years of experience processing Medical or Travel Claims
  • Knowledge of medical terminology and codes
  • Knowledge of GAP insurance and limited benefit plans
  • Understanding of the full adjudication process
  • Ability to prioritize and organize
  • Strong verbal and written communication skills
  • Strong data entry skills
  • Experience with MS Office

Background Check is required for employment.

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Bonus pay

Experience:

  • claims processing: 1 year (Preferred)

Work Location:

  • Fully Remote

Send Resume

SQL Data Analyst

Are you looking for a career with an established company who values its employees? Administrative Concepts, Inc. (ACI) is a growing company that offers its employees meaningful work and a positive environment. If you are looking for a rewarding career, not just another job, then come join our team as a SQL Data Analyst.

Founded in 1997, ACI is a nationally licensed, full service, Third Party Administrator providing enrollment, fulfillment and claims processing services for various insurance lines in the medical claims industry. This will be a remote based position. ACI’s office is located in Collegeville, PA.

The Data Analyst (DA) provides data analysis and design activities and produces custom reports based on the needs of clients, business partners, and the organization.

Duties/Responsibilities:

  • Collaborate and support departments and business partners regarding reporting and analytic needs
  • Design and produce custom reports based on client, business partner, and organizational needs
  • Identify, analyze, and interpret trends or patterns in complex data sets
  • Locate and define new process improvement opportunities
  • Solve data discrepancies and provide business intelligence insights
  • Verify that information being requested conforms to HIPAA guidelines in accordance with the intended recipient and data is protected from unneeded access.
  • Responsible to uphold all company policies, procedures, and HIPAA guidelines

Qualifications:

  • 3-5 Years of professional experience with SQL, reporting tools, and advanced spreadsheet skills
  • Exceptional TSQL skills (joins, foreign keys, indexes, functions), SSIS a plus
  • SSRS and Power BI or equivalent reporting is a plus
  • .NET especially VB.NET, C#.NET is desirable
  • Azure is a plus
  • Strong multitasking and communication skills with the ability to communicate and partner with peers and upper management
  • Ability to work independently or in a team environment
  • Expertise in interpreting data and analyzing results using statistical techniques
  • Ability to acquire data from primary or secondary data sources and maintain databases

Send Resume

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