Our Claim Intake system guides your members through a streamlined, secure portal experience to collect claim information and their supporting claim documentation. Upon initiation of the claim in the system, employers are automatically emailed to complete their portion of the form and both member and employer can monitor the claim process.
ACI also offers personal communication and instruction to your members through our Telephonic Claim Intake process.
Our engagement with employers on billing, premium collection, and FICA reporting provides efficient, no-hassle processing and information at their fingertips
ACI has experience in Short-Term Disability and Paid Family Leave for over 10 years and will soon be incorporating Absence Management as an optional service for your clients as well.
Broad experience with diverse plan & program designs for Employer Groups, Schools, Associations and more.
Expedient claim handling driven by accurate automation and personal customer care within our call center.
Seamless group administration for the employer and employee on all group products.
Extensive experience in providing the full range of administration services for Statutory Disability, Disability Income & Paid Family Leave.
We provide empathetic service in products such as Accidental Death & Dismemberment, Cancer programs, & Critical Illness.
Seamless group administration for the employer & employee on MEC, MVP, and Employer Group Health plans.
Have a conversation with us to understand how we can assist you in making your program successful.
Here are just a few examples of why our vendors, carriers and agents love partnering with us!
“We’ve been working with ACI for many years now and are delighted with the partnership that has developed. They are true professionals in every sense of the word. The ACI staff, from the president to the customer service team is approachable, available and extremely responsive to our needs. In summary, their superior customer service and personalized attention has allowed us to meet and exceed our business goals.”
“It is the people at ACI that really set them apart from other administrators. They are trustworthy, knowledgeable, innovative, astute, technical, highly responsive and above all … caring. We hold our partnership with ACI in the highest regard. In all honesty, we could write a book on our admiration for you all.”
“We are extremely satisfied with our working relationship with ACI. ACI has provided helpful, reliable, and efficient service during our partnership, and we are continually impressed with ACI employees' prompt communication on a wide variety of matters. ACI has provided excellent service to our team and staff and students.”
“ACI is a true business partner. They’ve taken the time to understand our business and have immersed themselves as part of our team. This partnership has allowed us to grow and thrive in our business.”
“I see your work product and lately have received several compliments appreciating your timely, professional and clear communications with our customers. Thank you for the excellent claim service!”
“We had ACI step in on a large block of accident medical customers under difficult circumstances, and they exceeded every expectation we had. Payment accuracy, timeliness, and outstanding customer service turned what we expected to be a stressful service transition into a major customer plus for us. I have been in this business for a little over 40 years, and would recommend ACI to anyone without hesitation.“
“…my personal thanks for all of the support ACI has provided over these many years. You have once again cemented a loyal relationship due to your first rate service.”
“I just want to let you both know how much I appreciate the job ACI has done in getting our claims straightened out! I know it has not been easy, and we are still not finished, but you have both been responsive and patient and I believe I am seeing that light at the end of the tunnel and it is not an oncoming train!”
‘We've worked with countless clients and TPAs to provide COBRA Administration to companies over the last 19 years. ACI stands at the top of our business partner list for professionalism and integrity. ACI provides easy implementation procedures and work flows for the clients and vendors. Their reporting of information is always timely and accurate. The element of ACI that is most impressive to us is the staff. Every person at ACI that we have dealt with truly cares about doing the right thing, producing the best outcome and providing great service. Dedicated people make a good Company great and ACI is a great company.”